ALFI brand Square 18" x 18" Undermount / Drop In Fireclay Prep Sink in Black Matte- ABF1818S-BM

Upon receiving your order we will vary the stock level of your item and proceed with processing your card. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your expected ship date, do not hesitate to reach out to us at info@premierkitchendirect.com.

Orders are generally shipped within 1-2 business days when in stock. We use a variety of shipping methods such as FedEx, UPS, USPS, LTL and Freight Shipping. Most orders are received within 4-7 business days after shipping depending on where in the country you are located.

Inventory levels can vary day to day. If your item goes on backorder before your product can be shipped, we will notify you prior to processing your order.

Fireclay / Porcelain Sinks
1 year warranty against manufacturing defects.
10 year warranty against fading/staining of the glaze.

Cracks or chips are not covered under warranty as they can only happen due to misuse or by owner error and not a manufacturing defect. Each sink is thoroughly inspected at the factory and again prior to shipping to ensure there are no cracks or chips. 

All cracks and chips due to misuse or improper installation whether performed by a plumber, contractor, service provider, or unqualified person, will void the warranty.

Shower Heads & Arms, Strainers, Grids
One year warranty against manufacturing defects.

Bamboo Sinks, Wooden Tubs
One year warranty against manufacturing defects.
Alfi Trade Inc. is not liable for cracks/splitting of the wood due to improper maintenance, storage or installation. 

Granite Composite Sinks
10 year warranty against cracking caused by thermal shock. 1 year warranty against any manufacturer defects.

Faucets, Tub Fillers
Limited lifetime warranty against manufacturing defects in materials and workmanship.
Mechanical components are warranted against defects for 5 years from the original purchase date.  

Warranty begins from purchase date on invoice. An invoice must be provided in order to file a warranty claim. If a free replacement is granted under warranty, the warranty time frame continues from the original purchase date, and not from the date of free replacement.   

ALFI brand products are warranted to the original customer for normal use and exclude defect or damage caused by or resulting from misuse, abuse, neglect, scratches, dents, abrasives, chemicals, improper installation/care/maintenance (whether performed by a plumber, contractor, service provider, or unqualified person), or alteration. This warranty does not apply to the replacement of components where damage is caused by normal wear and tear, dirt, lime scale, aggressive water conditions, or harsh or abrasive cleaners or materials. If a product is defective, the limit of damage is the cost of the defective material. Our warranties are not transferable. ALFI brand is not liable for consequential damage, labor loss, or expense of any nature.

This warranty applies to residential applications. Commercial/Industrial/Business applications are warranted for 1 year from original purchase date.

If you need to file a warranty claim, please email us at info@premierkitchendirect.com for assistance.

Return Goods Authorization: All returns must be pre-authorized and accompanied by an RA form. Package must have an RA # on the box. Submit your request for a RA to our email at info@premierkitchendirect.com. 

30 Days: All returns must be requested within 30 days of ship date.

25% Re-Stocking Fee: All returns are subject to a 25% restocking fee.

Condition:  Item must be in its original packaging and in mint condition. No items may be returned after installation or attempt of installation.

Return Shipping: Customer is responsible for return shipping costs.

Inspect within 1 Day: All items must be inspected for damage within 1 day of receipt. We must receive written notification of any damage within 2 days by submitting an email for a RA which includes a description of the damage and images of the damaged product and outer box.

Return Shipping: In case of goods damaged during shipping, If it’s necessary for item to be returned, Premier Kitchen Direct will pay for return shipping costs. We will also pay for the shipping cost of the replacement item.

Defective Under Warranty: As long as the item is still under warranty and was purchased directly from us, we will gladly help you solve any issue. All warranty claims must be administered by Premier Kitchen Direct. Please send an email with a description of the problem and several images of the item and problem if possible to photograph.

Cancellations: Cancellation requests must be submitted in writing via email. If received prior to shipping, order will be voided with zero fees. If the item has already shipped an RA for return must be submitted before the item can be returned.

Refunds for returns go to the original form of payment less fees that are item dependent to include, but not limited to shipping and restocking fees. Refunds processed prior to receipt of the returned item, that after inspection do not meet the conditions stated on the return authorization or communicated to our customer service representative, will result in Premier Kitchen Direct charging the refunded amount back to the existing payment method on file. We try to process refunds within 7 business days. Prior to placing an order refer to the Warranty page for the brand specific return policy.

Start a Return

To start a return, you will need a return authorization. Returns will not be accepted without a return authorization. Photos of the item and packaging may be required depending on the nature of the return.

Are you missing parts or is the item lost? Email us at info@premierkitchendirect.com for quick resolution.

To begin a return and obtain an RA number, please see the following:

Online
Send an email to us at info@premierkitchendirect.com notifying us that you wish to return an item.  Please be sure to include the Order Number in your request.  We will return your email with a return authorization number for your return.

By Phone
Contact us by phone at 1-800-807-6995 to speak with a customer care representative for assistance with your return request. Product photos may be required depending on the reason for your return.

Our site changes daily as new products and new suppliers are added to our offerings. While we do our very best to ensure our product descriptions, prices and policy information is 100% accurate, mistakes can happen. We reserve the right not to process any order that is attached to a product with inaccurate pricing information. If an order is placed on a product with inaccurate pricing, we will notify you of the mistake and verify if you would still like to purchase that item at the corrected price.

We also reserve the right not to work with customers who are abusive to our staff.  We believe our customers should be treated with respect and request that you treat our staff with respect as well.