- Any claim for defective merchandise must be packed in Acme’s Original Boxes without any writing on the box. Claims for defects or missing parts must be made within 60 days. After 60 days there is no service agreement. No Exception.
- Pictures are required to claim defective merchandise with a copy of an invoice.
- We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
- There will be a 20% re-stocking fee for all returned items.
- Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
- All returned shipments must be freight prepaid with RMA number and original invoice.
- Online accounts using Drop Shipments, Acme will not be responsible for any freight charges.
- No cash refunds. Exchange and credit only.
- Any exchange for defective merchandise will be shipped with the next order to customers warehouse only.
- For all damage claims, please have the original invoice and RMA number.
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