ACME Warranty

  • Any claim for defective merchandise must be packed in Acme’s Original Boxes without any writing on the box. Claims for defects or missing parts must be made within 60 days. After 60 days there is no service agreement. No Exception.
  • Pictures are required to claim defective merchandise with a copy of an invoice. Please e-mail your order number, photos of defect and a description of the defect to info@premierkitchendirect.com.  We will then issue you a Return Materials Authorization number by email.
  • We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
  • There will be a 20% re-stocking fee for all returned items.
  • Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
  • All returned shipments must be freight prepaid with RMA number and original invoice.
  • No cash refunds. Exchange and credit only.
  • Any exchange for defective merchandise will be shipped to the customer once the return has been received.
  • For all damage claims, please have the original invoice and RMA number.
  • Returns for ANY REASON (including buyers remorse) excluding damage claims, will not be approved.  Please be sure your furniture is the right size, color, and material prior to ordering.