We accept returns for items within the first 90 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 90 days of receiving your order. All merchandise must be returned in new condition (unused and in original factory packaging), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Items that are returned damaged or without proper packaging materials are subject up to a 25% restock fee. For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the original shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
*All regular returns via UPS are free of charge. Personalized items, custom items and shipping and handling charges are non-refundable. Return shipping charges on LTL items are the sole responsibility of the purchaser.
To return an item for a refund or exchange, contact our Customer Service Department at info@premierkitchendirect.com to initiate a return. You may call us during business hours at 1-800-807-6995 or fill out the contact us form here.
Please Note: For all damage, wrong items, missing items or defects, please contact customer service right away for return or replacement instructions.