Products without a valid Return Merchandise Authorization (RMA) provided by our technical support team clearly indicated in permanent marker on all sides and all parcels of the shipment will be refused upon receipt and returned to sender.
RETURN - LESS THAN 30 DAYS
During the first 30-days from the order date of the product(s) in question, the purchaser may return all items identified as standard merchandise. Any products not defined within the standard merchandise agreement are not eligible for return and no credit will be issued. Ex: accessories and parts may not be returned.
To initiate a standard merchandise return, please email info@premierkitchendirect and ask to begin a Return Merchandise Authorization (RMA) agreement. After the RMA Agreement has been signed and returned, follow the “shipping my repair or return” procedure that has been emailed to you. Adherence to all procedures in the RMA Agreement and shipping procedures is integral to your return arriving in the same condition as it was sent in.
If you wish to return the merchandise for a refund at any point in the first 30 days, regardless of whether or not it's working as intended, you will be responsible for shipping costs both directions.
PURCHASES, REFUNDS & CREDITS
If orders are canceled at any time after payment has been received regardless of if the product has shipped, you are subject to a 5% restocking/cancelation fee.
If the product has shipped, your refund will be issued as soon as possible after the item is returned to the warehouse, but could take up to 5-7 business days to be completed. Returns due to buyers remorse are subject to a 20% restocking fee and all shipping must be paid for by the customer.
SHIPPING COSTSPremier Kitchen Direct will not provide any credit or refund for costs associated with shipping. You will be responsible for the shipping costs to get any item back to our warehouse if it's being returned as a buyers remorse.
PREORDERS
For product(s) marked with a “pre-order”, the purchasers payment method will be authorized and captured for the full amount within 1-2 days of receiving the order. This authorization locks in the deal at the time of purchase and reserves the product(s) associated with the order. If you request to cancel an order at any time after the payment has been captured, for any reason, you will be charged a 5% credit card / cancellation fee.
STANDARD MERCHANDISE
Product(s) contained within the standard merchandise agreement within 30-days of the order date will be refunded the amount less the original shipping cost (incurred by PRK) of the product(s) being returned. Refunds are processed in the order in which they are received. After the product(s) have been received by our shipping department a credit will be applied to the original payment method within 10 business days upon receipt.
BUNDLES
Bundles are defined as purchases made with greater than one product contained on the order. Bundle pricing is contingent upon the total package being present. If 100% of the product(s) contained within a bundle are requested within an RMA, credit will be processed as if it were standard merchandise. After the product(s) have been received by our shipping department, a credit will be applied to the original payment method within 10 business days upon receipt.
If less than 100% of the product(s) contained within a bundle are requested within an RMA the credit processed will be less the M.A.P. pricing of all items contained within the RMA and initial shipping costs. i.e, Product(1) 2500 (M.A.P.), Product(2) 600 (M.A.P.), -300 discount for bundle, 2800 total. Purchaser wishes to return Product(1). The credited amount would be the 2800 paid minus the MAP price of the retained item Product(2) and shipping, in this example, 100. In this case 2100 would be credited.
MISC.
If you receive an incorrect part from an order placed online, and we ship you out the correct part free of charge with a pre-paid UPS or USPS return label, you are responsible for shipping the incorrect part back to us within 14 days. If we do not receive it back within that timeframe you will be charged the full price of the incorrect item you received.