All warranty is void if equipment is used in a commercial application where the product(s) do not carry one or many of the following approvals: UL, NSF, UTL, ETL.
WARRANTY PROVIDER
The warranty is provided by the seller's vendor CCS who is the warranty provider of all Latte Maker brands on our website with some exceptions for example: Baratza, Acaia, La Marzocco Linea Mini. For questions regarding warranty’s manufacturer provided as opposed to seller – contact the manufacturer directly.
WHAT'S COVERED
All statements made within are only applicable toward products that are covered by PKD/CCS. Any products that carry a manufacturer warranty are void of this agreement.
Parts and Labor for standard merchandise is supplied by CCS via PKD. Shipping is paid by PKD during the first 30-days after the order date. For all other inquires regarding warranty service, please read Warranty section.
NOT COVERED
- Necessary service that is the direct result of scale build up IS NOT covered under warranty and is classified as misuse and abuse
- Preventable clogs in grinding mechanisms
- Failure to adhere to manufacturer recommended use (misuse and abuse)
- Failure to adhere to the resources provided on the product page or within our knowledge base
- Improper use not intended by the manufacturer i.e, machine intended for consumer use in use in a commercial application
- Damage sustained from shipping and handling
- Improper assembly
- Improper storage
- Removal of the product from the intended region of use i.e. using a 110v machine in a 220v environment
- Modification that alters the product manufacturers’ intent or modifications or service performed by anyone other than Chris’ Coffee Service
- Materials or products that are not manufactured by the product(s) manufacturer under warranty
- Acts of god, such as but are not limited to lightning, flood, power outages and surges, or fire.
- Wear and tear items such as o-rings, group gaskets, shower screens, etc.
- Any cosmetic flaws or imperfections as a result of handmade craftsmanship
- If a machine is being used in a commercial application and does not have a softening system installed, the warranty is automatically void
- Outside labor done by any other service company other than Chris' Coffee
- On site (residential) service. It is the responsibility of the customer to perform routine maintenance and repairs / replacements when and if needed, if you do not wish to ship your machine to us for the service.
- A new, replacement, machine is not covered under warranty.