Replacement Policy

To request replacement parts, please login to My Account and fill out a replacement request. In order to process all replacement requests as quickly as possible, make sure that you include as much detail as possible when filling out the Replacement Parts Form. If special information is required or the manufacturer would prefer you call them, a note will be displayed on the replacements page. Contacting the manufacturer first will be faster than calling Premier Kitchen Direct and having us call them on your behalf.

Once your replacement request is entered, please allow 24-48 business hours for processing, and several days for the replacements to be prepared for shipment. Your original order time may be an indicator of the time replacements will take to arrive. If tracking information is available for the replacements it will be sent to you via email when available.

Most manufacturers that we work with will replace whichever parts are needed to give you a complete undamaged unit. This is often quicker than replacing a whole item. Parts will be shipped to your door. If there are too many damaged parts, a new unit will be sent to you at the manufacturer’s discretion (please note that if no damage is noted when the order is accepted, the manufacturer may not be able to provide replacements). The maximum number of parts to be replaced is determined by the manufacturer.