In the event of freight damage REFUSE THE SHIPMENT!!!
Always inspect shipments prior to signing for them. Signing for a shipment without any exceptions relieves the trucking company and the manufacturer from any responsibility for damage during transportation. Please inspect contents for any visible or concealed damage before signing and accepting shipment. FSI endeavors to use reliable and reputable carriers, but occasionally shipping damage does occur. Resolving the problem of transit damage or loss depends on the cooperation of all parties. Freight damage, delivered by common carriers, must be made against said carrier; therefore, it is imperative that you follow these guidelines. If you do not follow these instructions FSI will not be able to file a claim and bears no responsibility for freight claims or for damage.
For Shipments Sent with Summit/AccuCold’s Carriers:
-If there is obvious damage, refuse the shipment. If this is a multi-unit order, please accept the rest of your shipment but refuse the damaged piece(s). You must note in detail the damage on all copies of the carrier’s delivery receipt. Please have the freight driver sign all copies to acknowledge your damage notation.
-If you have signed for a shipment and later identify freight damage that was not initially visible, you have 5 business days after delivery to notify us. Please hold all damaged goods and their packaging for inspection. If you have the ability to photograph the damage, please do so immediately and record the date the photograph was taken. Please do not move the unit. FSI cannot accept any damage claims reported after the unit has been moved from its original ship-to address.
-In both events, please contact us immediately at email@example.com to report damage so we can notify the carrier (if appropriate). We must work together when a claim arises so all parties receive the information necessary to resolve and correct freight claims.