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Espresso Makers

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Free Shipping
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Amazing Products
Manufacturer Warranties
Free Shipping
Amazing Products

Rocket

Rocket Home Espresso Machine Appartmento With Water Reservoir

$2,499.00 $1,850.00 Sale
✓ No Sales Tax (Except in Ohio)
✓ Free Shipping In The Continental USA
✓ Need Help? Contact us: info@premierkitchendirect.com
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✓ Exclusive discounts available!
Color: Copper

FREE Two Year Warranty ($198 value)

The Rocket Espresso Appartamento features a heat exchange boiler, E61 group head, and an integrated dual pre-infusion system. Powerful steaming pressure, a large reservoir, and cutout panels help the Appartamento stand out as stylish and efficient.

As a heat exchanger, the Appartamento can brew and steam at the same time, so there isn’t any downtime between brewing and steaming or multiple milk-based drinks. An E61 group head keeps the brew water temperature stable, by syphoning water from the boiler, through the group, and back, to ensure a consistent temp throughout.

Rocket redesigned their E61 to incorporate a dual pre-infusion system, which consists of a static pre-infusion chamber and a mechanical element that has a progressively working piston, resulting in aromatic, crema-rich extractions. This machine is beauty and brains wrapped up into one.

Internally, the Appartamento employs a large 1.8 L copper boiler, which, in concert with a 1200 watt heating element, makes for impressive strength brew after brew. Integrated electronic sensors monitor the boiler and reservoir levels and alert you to low levels. If, for whatever reason, these warnings are ignored, the Appartamento shuts down to avoid a dry-boil. This keeps the machine functioning at its best for years.

INCLUDED WITH THE APPARTAMENTO

  • 1 single spouted portafilter with insert basket
  • 1 double spouted portafilter with insert basket
  • 2 hole steam tip
  • 1 metal 58mm tamper
  • 1 stainless steel back flush disk

DIMENSIONS

Height 14.17 in
Width 10.78 in
Depth 16.73 in
Cup Clearance 5.5 (remeasure) in
Weight 44 lbs

ELECTRICAL

Voltage 110 V
Amperage 15 A
Wattage 1200 W
Outlet Requirements 60Hz / 110V (Some Exceptions Apply)

OTHER SPECIFICATIONS

Boiler(s) Material Brass
Boiler Size 1.8 L
Certifications none
Reservoir Size 2.3 L
Included Accessories

WARRANTY

Warranty Period 2 Year Manufacturer Warranty
Shipping

Shipping policy

For all orders over $250 a signature is required. This is a non-negotiable requirement meant to protect the purchaser from theft and unnecessary damage to your product(s).

We fulfill orders Monday through Friday from our warehouse in Latham, NY. Orders may take anywhere from 1-3 business days to be fully processed and shipped out. We use USPS or UPS as our preferred carriers. We reserve the right to select which carrier to use based on cost and speed in which the package will arrive to the final destination. Anything over $250 will require a signature for delivery.

For any questions or concerns please email info@premierkitchendirect.com

Please Note: Premier Kitchen Direct will not be responsible for any delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters, strikes, etc.

Damage During Shipping

The party shipping the damaged product is solely responsible for contacting the parcel carrier and opening a Freight Damage Claim on the shipment. If the party shipping the damaged product refuses to place a claim with the parcel’s carrier, a $50 claim processing fee will be assessed on top of all other fees identified in the Returns & Exchanges Policy.

If Premier Kitchen Direct is the shipper and your shipment contains concealed damage (damage to the product directly, not the outer packaging), it is the responsibility of the receiver to notify a Premier Kitchen Direct representative immediately. If a damage claim is able to be processed via the carrier - the receiver will be issued a pickup by the carrier as communicated by Premier Kitchen Direct. Once the first scan has been made in the tracking process and the carrier confirms receipt a replacement will be sent within two business days.

Delivery Policy

All merchandise received should be carefully inspected by the receiver upon delivery. If any possible damage exists on the packaging please request that the driver document either on their handheld device (UPS & FedEx) or on the bill of lading (common carrier i.e XPO Logistics, A Duie Pyle, etc.). Take photographic proof and send immediately to Premier Kitchen Direct so an investigation can be initiated. You MUST notify us if damaged, defective, malfunctioning, or missing product(s) within 5-days of delivery. DO NOT DISCARD ANY PACKING MATERIALS OR PAPERWORK CONTAINED WITHIN. Refuse any shipment that does not meet your quality standards.

My Return was Refused

Any product(s) that lack a valid, missing, or a non-legible RMA will be refused and returned to sender. Once the product(s) have arrived at the original destination please request a valid RMA.

Packing Your Products

If the original packaging has been discarded for your product(s) intended for return, have a qualified carrier such as UPS, FedEx, etc pack your product(s). Avoid using newspaper, brown cardboard paper, flexible inserts, and any other packing materials that are weakened by moisture. Only include product(s), accessories, and parts that are directly related to the issue you would like inspected by our technicians. Avoid including all items that could come dislodged and could cause damage during transit. i.e driptrays, portafilters, etc. Once your product(s) have been adequately packed, insure the items for their full replacement cost.

Shipping My Repair Or Return

In Warranty:

It is the full responsibility of the sender to properly package and protect the product(s) being returned. Once an RMA has been completed, a call tag will be issued from Premier Kitchen Direct to the sender (within the first 30 days). Any damage incurred by the parcel service will be reported to the shipper (Premier Kitchen Direct) where an investigation will be opened. Our service provider representative will contact you within 5 business days with an update on your shipment. Products without a valid Return Merchandise Authorization (RMA) provided by our technical support team clearly indicated in permanent marker on all sides and all parcels of the shipment will be refused upon receipt and returned to sender.

Out of Warranty:

It is the full responsibility of the shipper to properly package and protect the product(s). Any damage incurred by the parcel service will be reported to the shipper along with an estimate of repair. Products without a valid Return Merchandise Authorization (RMA) provided by our technical support team clearly indicated in permanent marker on all sides and all parcels of the shipment will be refused upon receipt and returned to sender.

Shipping Timeframes

Merchandise eligible for our free shipping method within the contiguous United States ships within 3-business days or less of the date of your order. The mode of shipping is subject to our judgment and no order’s shipping method will be upgraded to an expedited method. Terms are subject to change at any time.

Expedited Shipping

Orders with expedited shipping requested by the purchaser is processed same day, Monday through Friday, before 12pm EST. Any order that has been placed after 12pm EST or outside of regular business days, as defined as Monday through Friday unless a national holiday is in effect. If orders are delayed as direct result of an act of god i.e. snow, flood, fire, etc., no refund will be issued under any circumstances. These delays are clearly listed on the carrier’s websites.

When calculating shipping times bear in mind that Saturday, Sunday, or any Holiday is not calculated as a day. i.e., your order is place on Thursday you will not receive your 2nd Day shipping until Monday.

Signature Required

All products with an order value of over 250$ will be required to sign for delivery of their item.  This is non negotiable.

Suggested Carriers

All machines should be returned utilizing the same shipping method that was used when the product was shipped to you. If any other shipping method or shipper is used to return items - damage can ensue and we reserve the right to refuse the parcel and return to sender.

We strongly discourages using USPS. If damage is incurred during shipping, a damage claim is nearly impossible to file. If USPS is used in the return shipping of any product(s) without our explicit instruction, we reserve the right to refuse the parcel and return to sender.

Tracking Information

All tracking information is provided via email and within your account page. Review all orders and pertinent tracking information in your account Tracking information is occasionally not provided by the carrier. Circumstances in which this is true: special shipping requests by the purchaser and the order was manually processed using USPS. Products that are shipped via a common carrier (by logistics company i.e. Old Dominion, A Duie Pyle, etc.), tracking will not be provided within your account. A Premier Kitchen Direct representative will contact you when the shipment has been arranged and palletized. A tracking number called a “pro number”, the carrier’s name and phone number, and photos of the package will be provided for tracking purposes. Make note of the photos, do not discard, these will ensure you know how the package should be received. Should the packaging appear to have any signs of “possible” internal damage: show the driver your reference photos, as sent by your Representative, express your concerns about the “possible” damage, and ask the driver if you can physically inspect the product(s) received prior to signing. Have the driver notate any damage to the exterior of the parcel(s) and contact us with any additional concerns.

Warranty Service Shipping

During the first 30-days of your product(s) warranty, the manufacturer is responsible for the cost of freight and shipping to our facility as well as the return to the origin location. No call tags will be issued to the shipping party. It is the shippers responsibility to sign and return an RMA prior to sending. We will refund your costs of shipping (please save all receipts), insure all products for the replacement value, and we will arrange return shipping after warranty service has been completed. During return shipping to the origin location the shipment will be arranged under standard UPS Ground. Additional charges for expedited shipping at the request of the warranty holder is the sole responsibility of the requester, i.e. 100% of the cost of shipping as arranged by the requester.

Warranty

All warranty is void if equipment is used in a commercial application where the product(s) do not carry one or many of the following approvals: UL, NSF, UTL, ETL.

WARRANTY PROVIDER

The warranty is provided by the seller's vendor CCS who is the warranty provider of all Latte Maker brands on our website with some exceptions for example: Baratza, Acaia, La Marzocco Linea Mini. For questions regarding warranty’s manufacturer provided as opposed to seller – contact the manufacturer directly.

WHAT'S COVERED

All statements made within are only applicable toward products that are covered by PKD/CCS. Any products that carry a manufacturer warranty are void of this agreement.

Parts and Labor for standard merchandise is supplied by CCS via PKD. Shipping is paid by PKD during the first 30-days after the order date. For all other inquires regarding warranty service, please read Warranty section.

NOT COVERED

  • Necessary service that is the direct result of scale build up IS NOT covered under warranty and is classified as misuse and abuse
  • Preventable clogs in grinding mechanisms
  • Failure to adhere to manufacturer recommended use (misuse and abuse)
  • Failure to adhere to the resources provided on the product page or within our knowledge base
  • Improper use not intended by the manufacturer i.e, machine intended for consumer use in use in a commercial application
  • Damage sustained from shipping and handling
  • Improper assembly
  • Improper storage
  • Removal of the product from the intended region of use i.e. using a 110v machine in a 220v environment
  • Modification that alters the product manufacturers’ intent or modifications or service performed by anyone other than Chris’ Coffee Service
  • Materials or products that are not manufactured by the product(s) manufacturer under warranty
  • Acts of god, such as but are not limited to lightning, flood, power outages and surges, or fire.
  • Wear and tear items such as o-rings, group gaskets, shower screens, etc.
  • Any cosmetic flaws or imperfections as a result of handmade craftsmanship 
  • If a machine is being used in a commercial application and does not have a softening system installed, the warranty is automatically void
  • Outside labor done by any other service company other than Chris' Coffee
  • On site (residential) service. It is the responsibility of the customer to perform routine maintenance and repairs / replacements when and if needed, if you do not wish to ship your machine to us for the service.
  • A new, replacement, machine is not covered under warranty.
Returns

Refund policy

Products without a valid Return Merchandise Authorization (RMA) provided by our technical support team clearly indicated in permanent marker on all sides and all parcels of the shipment will be refused upon receipt and returned to sender.

LESS THAN 30 DAYS

During the first 30-days from the order date of the product(s) in question, the purchaser may return all items identified as standard merchandise. Any products not defined within the standard merchandise agreement are not eligible for return and no credit will be issued.

To initiate a standard merchandise return, please email info@premierkitchendirect and ask to begin a Return Merchandise Authorization (RMA) agreement. After the RMA Agreement has been signed and returned, follow the “shipping my repair or return” procedure. Adherence to all procedures in the RMA Agreement and shipping procedures is integral to your return arriving in the same condition as it was sent in.

Please note that if you receive a machine or grinder and you experience issues within it within the first 30 days, we will cover the cost of shipping both directions to get it back, fix it, and send it back. The warranty does not cover sending out a brand new machine and/or grinder in these scenarios. If you wish to return the merchandise for a refund, regardless of whether or not it's working as intended, you will be responsible for shipping costs both directions. 

If a machine or grinder was purchased through a distributor of ours, and you have any questions or concerns regarding their return policy, you will need to contact the company in which you purchased the machine or grinder from for more information regarding their terms and conditions.

STANDARD MERCHANDISE AGREEMENT

Standard merchandise is defined as home espresso machines and coffee grinders unless otherwise noted on the product page. Items outside of the standard merchandise definition are not eligible for return. Items that could be considered non-standard and are not eligible for return include, but are not limited to, items contained within the following categories: commercial espresso, clearance, accessories, electrical parts, coffee brewers, or coffee. No food product can be returned back to us for any reason.

If you have questions regarding parts and accessories for compatibility or if they would be a solution to your product(s) please call or email our technical support team prior to purchase.

OPEN BOX

For all items classified as open box, you retain the same agreement as above with products listed as standard merchandise. One exception does apply: the return period is 15-days from order date unless otherwise specified in writing at the time of purchase.

PURCHASES, REFUNDS & CREDITS

If orders are canceled at any time after payment has been received regardless of if the product has shipped, you are subject to a 5% restocking/cancelation fee.

Your refund will be issued as soon as possible after the item is received, but could take up to 5-7 business days to be completed.

You will have 2 options regarding the type of credit you would like to receive if you're returning a part or accessory.

1. A refund to your original payment less a 20% restocking fee.

2. A store credit for the full amount of the product, which will be emailed to you in the form of a gift card within 7 days of receiving the item back.

SHIPPING COSTS

Premier Kitchen Direct will not provide any credit or refund for costs associated shipping. You will be responsible for the shipping costs to get any part, accessory, machine or grinder back to us if it's being returned as a buyers remorse. 

PREORDERS

For product(s) marked with a “pre-order”, the purchasers payment method will be authorized and captured for the full amount within 1-2 days of receiving the order. This authorization locks in the deal at the time of purchase and reserves the product(s) associated with the order. If you request to cancel an order at any time after the payment has been captured, for any reason, you will be charged a 5% credit card / cancelation fee. 

STANDARD MERCHANDISE

Product(s) contained within the standard merchandise agreement within 30-days of the order date will be refunded the amount less the original shipping cost (incurred by PRK) of the product(s) being returned. Refunds are processed in the order in which they are received. After the product(s) have been received by our shipping department a credit will be applied to the original payment method within 10 business days upon receipt.

BUNDLES

Bundles are defined as purchases made with greater than one product contained on the order. Bundle pricing is contingent upon the total package being present. If 100% of the product(s) contained within a bundle are requested within an RMA, credit will be processed as if it were standard merchandise. After the product(s) have been received by our shipping department, a credit will be applied to the original payment method within 10 business days upon receipt.

If less than 100% of the product(s) contained within a bundle are requested within an RMA the credit processed will be less the M.A.P. pricing of all items contained within the RMA and initial shipping costs. i.e, Product(1) 2500 (M.A.P.), Product(2) 600 (M.A.P.), -300 discount for bundle, 2800 total. Purchaser wishes to return Product(1). The credited amount would be the 2800 paid minus the MAP price of the retained item Product(2) and shipping, in this example, 100. In this case 2100 would be credited.

MISC.

If you receive an incorrect part from an order placed online, and we ship you out the correct part free of charge with a pre-paid UPS or USPS return label, you are responsible for shipping the incorrect part back to us within 14 days. If we do not receive it back within that timeframe you will be charged the full price of the incorrect item you received. 

Any service work required on machines that have been used with RO or distilled water will not be covered under warranty.

Miscellaneous Policies

Our site changes daily as new products and new suppliers are added to our offerings. While we do our very best to ensure our product descriptions, prices and policy information is 100% accurate, mistakes can happen. We reserve the right not to process any order that is attached to a product with inaccurate pricing information. If an order is placed on a product with inaccurate pricing, we will notify you of the mistake and verify if you would still like to purchase that item at the corrected price.

We also reserve the right not to work with customers who are abusive to our staff.  We believe our customers should be treated with respect and request that you treat our staff with respect as well.

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