All large items will ship LTL freight with threshold service. Tracking will be provided once the order has shipped. Please check orders at delivery for damage and note any damage on the delivery slip. Accept the package and contact us for a return.
Returns
We accept returns for items within the first 90 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 90 days of receiving your order. All merchandise must be returned in new condition (unused and in original factory packaging), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Items that are returned damaged or without proper packaging materials are subject up to a 25% restock fee. For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the original shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
*All regular returns via UPS are free of charge. Personalized items, custom items and shipping and handling charges are non-refundable. Return shipping charges on LTL items are the sole responsibility of the purchaser.
To return an item for a refund or exchange, send an email to info@premierkitchendirect.com with your order number and we will begin the return process.
Please Note: For all damage, wrong items, missing items or defects, please contact customer service right away for return or replacement instructions.
Warranty
LABOR - 12 MONTHS
LIMITED ONE YEAR WARRANTY
For one year from the date of purchase by the original owner, Kegco will, at its option, repair or replace any part of the unit, which proves to be defective in material or workmanship under normal use. During this period Kegco will provide all parts and labor necessary to correct such defects free of charge, so long as the unit has been installed and operated in accordance with the written instructions in this manual. Kegco will provide you with a reasonably similar replacement product that is either new or factory refurbished. In rental or commercial use, the warranty period is 90 days. All Kegco Appliances of 3.5 cubic feet capacity or less must be brought/sent to the appliance service shop for repair.
PARTS - 60 MONTHS
LIMITED SECOND THROUGH FIFTH YEAR WARRANTY:
For the second through the fifth year from date of original purchase, Kegco Products will provide a replacement compressor free of charge due to a failure. You are responsible for the service labor and freight charges. In rental or commercial use, the limited compressor warranty is one year and nine months. Cost to move the appliance to the servicers’ shop and back to the user's home, as may be required, are the user's responsibility.
ADDITIONAL DETAILS
WHAT IS NOT COVERED:
Content losses of food or other, due to spoilage.
Incidental or consequential damages.
Parts and labor costs for the following will not be considered as warranty:
Failure of the product if it is used for other than its intended purpose.
This warranty does not apply outside the Continental USA.
About Kegco
From the unique to the practical, from Kegerators, Wine Refrigerators to Coffee Makers, we offer the latest products at the lowest prices to make, store, dispense, and enjoy your favorite beverages! Whether you are a home owner or business owner, beverage aficionado or hobbyist, we carry the industry's most trusted brands in both cutting edge and classic designs to fit your needs and your lifestyle.