Night & Day Furniture

How Will My Order Ship?

Most Cabinet Bed orders will ship via Freight. We use the fastest freight companies to ensure you have your cabinet bed in a timely manner.  As soon as your order ships we will send you the tracking details. Once the freight company is nearing your area, they will give you a call to schedule a delivery date/time that works best for you!  If you have any questions about shipping before or after placing an order, or while your order is on its way, our Customer Service department is here to help you. Please send an email to info@premierkitchendirect.com and someone on our team answer any questions you have.

Ground Shipping

The estimated delivery time will be approximately 5-10 business days from the time of order.

FREE Shipping

The price listed on the product information screen you ordered is the price you will pay. Shipping is FREE on all orders unless you have requested additional delivery services.  We strive to make shopping online at Premier Kitchen Direct as easy and convenient for you as possible!

Delivery Method

FREE Shipping delivery consists of delivery to the threshold of your home (garage, front entrance etc.) or first dry area if the shipment weight is very large.  The product will be kept in its original packaging, and there is no assembly provided.

When Will My Order Arrive?

Each product on our site has a pre-ship processing time, which is the number of business days it will take for your order to be processed and prepared for shipment from the warehouse or distribution center.  Most orders ship out within 24-72 hours.  Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available.

Shipment Damage

Please inspect all boxes at the time of delivery. The driver will have you sign a delivery receipt. It is very important that you note any visible damage to the boxes. If the extent of the damage looks severe, please refuse delivery and make a note of it on the delivery receipt. Claims cannot be made on a damaged cabinet bed unless it has been noted on the delivery receipt.

Return Policy

Your satisfaction is what counts. Return shipping is the responsibility of the customer! While we offer free shipping for most of our products, the original shipping charges and handling fees for the returned item(s) will be deducted from the refund. In addition there may be a restocking fee which will be deducted from your refund should you wish to make a return. If the item is refused and returned to the manufacturer (excluding any shipments refused due to damage), any return freight costs will also be deducted from the refund. Please contact us at info@premierkitchendirect.com for further details.

Order Cancellation

All canceled orders will be confirmed by Premier Kitchen Direct via email. If you have not received a confirmation, your order has not been cancelled. Orders that have been shipped cannot be cancelled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above. Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believed the order was cancelled is considered a ‘buyer’s remorse return and credit will be issued as detailed above. All credits for returned items will be processed once the products are returned to the distribution center. If you have any questions regarding our return policy before or after placing an order, please contact send an email to info@premierkitchendirect.com.