Warranty

  Acme Furniture

  • Any claim for defective merchandise must be packed in Acme’s Original Boxes without any writing on the box. Claims for defects or missing parts must be made within 60 days. After 60 days there is no service agreement. No Exception.
  • Pictures are required to claim defective merchandise with a copy of an invoice. Please e-mail your order number, photos of defect and a description of the defect to info@premierkitchendirect.com.  We will then issue you a Return Materials Authorization number by email.
  • We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
  • There will be a 20% re-stocking fee for all returned items.
  • Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
  • All returned shipments must be freight prepaid with RMA number and original invoice.
  • No cash refunds. Exchange and credit only.
  • Any exchange for defective merchandise will be shipped to the customer once the return has been received.
  • For all damage claims, please have the original invoice and RMA number.

Furniture of America Warranty

  • FOA provides a 30 day limited manufacturer warranty for all products purchased from an authorized FOA branch.
  • FOA will supply free replacement part(s) within 30-days of the Delivery Date.  Free shipping cost(s) contingent upon missing or defective part(s).  For all other requests, customer must cover shipping costs.
  • Replacement parts are subject to the Terms and Conditions of this site and your acceptance of these policies is assumed based on your use and purchase from this site.

Furniture of America Returns

  • Products suspected of being damaged or defective and/or past 30 days from the delivery date are not eligible to be returned back to Furniture of America.
  • Products eligible for return are subject to an inspection, re-boxing and re-stocking fee.  Furniture of America assumes no responsibility for merchandise or freight expenses should customer return or reject products for any reasons.
  • Once an item is shipped, any return shipping for any reason outside of damage, will be the responsibility of the customer.  This charge is equal to 25% of the product price.
  • FOA retains all rights to refuse the physical return of damaged/returned goods.
  • Claims for damaged shipments need to be noted on the delivery slip, with a high quality photo, and an email description of the damage.  Please contact us at info@premierkitchendirect.com within 7 days of your items receipt to submit these items and to request an RMA number to return damaged items. 

Ruvati Warranty

All Ruvati sinks carry a Limited Lifetime Warranty for residential use. Ruvati faucets and accessories are backed by a 1-year limited warranty.

Should a customer experience any defects in materials or workmanship within the warranty period, Ruvati will repair or replace the defective product, subject to the following conditions:

  • Any claim made under this warranty must include a copy of a valid proof of purchase showing the date and place of purchase
  • Our obligation under this warranty is to the original purchaser only and may not be transferred
  • Product replacement does not include shipping costs or labor installation costs
  • Under most circumstances Ruvati will cover shipping charges to and from customers within 48 contiguous US states. Ruvati will not cover any shipping charges to customers in Hawaii, Alaska, US Territories, Canada or any other country outside of the US
  • This warranty applies to residential installations only
  • Ruvati reserves the right to examine any product in question and its installation prior to replacement
  • If an identical replacement product is not available, Ruvati reserves the right to replace the defective product with a similar product

NOTE: Accessories such as rinse grids, cutting boards, strainers are not covered by this warranty.

This warranty relates to defects in manufacture, materials, or workmanship in a Ruvati sink or faucet supplied for installation into domestic premises in the United States. It does not extend to :

  • Damage resulting from failure to maintain the product in accordance with the Care and Maintenance instructions provided with the product
  • Normal wear and tear, scratches, or accidental damage
  • Faults arising from improper use and/or installation
  • Defects in accessories, strainers, and rinse grids

All incidental or consequential damages are specifically excluded. No additional warranties, express or implied are given, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This warranty gives customer specific legal rights, and a customer may also have other rights which vary from state to state.

When requesting warranty replacement parts, you will need to provide:

  • Dated, valid proof of purchase (payment receipt from an authorized Ruvati reseller)
  • The specific part number(s) and/or part description to be replaced

In some cases,

  • Ruvati will require a digital picture of the part or product to verify the defect.
  • Ruvati will require delivery of the part or product for inspection of the defect

Delivery of warranty replacement parts typically take up to 10 business days. In some cases, replacement parts may not be readily available and may take up to 4-8 weeks for delivery.

After the first 30 days of product purchase, the cost of shipping replacement parts may not be covered. A customer may be charged a nominal fee for shipping.

When requesting warranty service, you will need to provide:

  • An approved Return Merchandise Authorization number (RMA) issued by Customer Service at Premier Kitchen Direct
  • Dated, valid proof of purchase (payment receipt from an authorized Ruvati reseller)
  • A description of the problem

Items must be properly and safely packed in such a manner to prevent damage to the part or product during shipment. For your safety, please ship using an insured carrier which employs package tracking.

After warranty service is completed, any repaired or replacement parts/products will be returned shipped via Standard Ground service to the customer within 48 contiguous US states free of charge. Upgraded expedited shipment is available for a fee. Customers in Alaska, Hawaii, US Territories, or any other countries outside of the US will be responsible for shipping charges.

Ruvati will not service received items when:

  • The item is inspected and found to be not covered by the warranty
  • The item is inspected and found to be damaged during shipment due to lack of proper packaging

Return shipment of such products will be at the expense of the customer

For products that are discontinued and no longer serviceable and/or replaceable, a prorated credit towards a purchase of another similar Ruvati brand product will be issued.

Ruvati Returns

  • All returned products must be unused and uninstalled in the original packaging and include all original items including installation instructions. A restocking fee of 25% will apply. Shipping charges are non-refundable. Return shipping labels and call tags are available at request; cost of shipping will be deducted from total credit after restocking fee (if applicable).
  • Return Authorization: A return merchandise authorization (RMA) number must be obtained from info@premierkitchendirect.com prior to returning any item. Unauthorized returns will not be honored and return shipping fees will apply. 
  • Damaged, Incorrect or Missing Shipment: All shipments must be inspected by customer for accuracy within 72 hours of delivery. Items reported incorrect, damaged or missing after the 72 hour inspection limit will not be considered for re-shipment. If the wrong item is received and reported within 72 hours, a return shipping label will be issued to the customer. The replacement order will be processed once the incorrect item has been returned.
  • Customers receiving shipments with damage should note damage on the  delivery slip, attach a high quality photo of the damage, description of the damage, and e-mail to our site at info@premierkitchendirect.com. This information must be received at info@premierkitchendirect.com within 72 hours of delivery.

Alfi Returns

  • Return Goods Authorization: All returns must be pre-authorized and accompanied by an RMA form. Package must have an RMA # on the box. Submit your request to info@premierkitchendirect.com with a copy of your order number, your delivery slip, a high quality photo of any damage, and describe the damage in your email.
  • 30 Days: All returns must be requested within 30 days of ship date.
  • 25% Re-Stocking Fee: All non damaged returns are subject to a 25% restocking fee.
  • Condition:  Item must be in its original packaging and in mint condition.  No items may be returned after installation or attempt of installation.
  • Return Shipping: Customer is responsible for return shipping costs. If requested a Cal-Tag can be issued for a $15 fee plus the cost of return shipping which is the same rate charged for original shipping. 
  • Inspect within 1 Day: All items must be inspected for damage within 1 day of receipt. For those with visible damage at delivery, please note on the delivery slip and follow the above instructions to return the product. We must receive written notification of any damage within 2 days by sending an email to info@premierkitchendirect.com including a description of the damage and images of the damaged product and outer box, and an image of the delivery slip marked damaged.  
  • Return Shipping: In case of goods damaged during shipping, If it’s necessary for item to be returned, dealer will pay for return shipping costs. Dealer will also pay for the shipping cost of the replacement item.
  • Cancellations: Cancellation requests must be submitted in writing via email.  If received prior to shipping, order will be voided with zero fees. If the item has already shipped an RMA for return must be submitted before the item can be returned.

Alfi Warranty

  • Fireclay / Porcelain Sinks
    • 1 year warranty against manufacturing defects.
    • 10 year warranty against fading/staining of the glaze.
  • Cracks or chips are not covered under warranty as they can only happen due to misuse or by owner error and not a manufacturing defect. Each sink is thoroughly inspected at the factory and again prior to shipping to ensure there are no cracks or chips.
    • All cracks and chips due to misuse or improper installation whether performed by a plumber, contractor, service provider, or unqualified person, will void the warranty.
  • Shower Heads & Arms, Strainers, Grids
    • One year warranty against manufacturing defects.
  • Bamboo Sinks, Wooden Tubs
    • One year warranty against manufacturing defects.
    • Alfi Trade Inc. is not liable for cracks/splitting of the wood due to improper maintenance, storage or installation. 
  • Granite Composite Sinks
    • 10 year warranty against cracking caused by thermal shock. 1 year warranty against any manufacturer defects.
  • Faucets, Tub Fillers
    • Limited lifetime warranty against manufacturing defects in materials and workmanship.
    • Mechanical components are warranted against defects for 5 years from the original purchase date.  

Warranty begins from purchase date on invoice. An invoice must be provided in order to file a warranty claim. If a free replacement is granted under warranty, the warranty time frame continues from the original purchase date, and not from the date of free replacement.

The majority of Replacement Parts for all items are kept in stock in the Los Angeles warehouses. There are only rare instances where additional time would be required to get a special part from the factory. In both cases our warranty team in Los Angeles will assist you through out the entire process to insure you get the parts you need. 

ALFI brand products are warranted to the original customer for normal use and exclude defect or damage caused by or resulting from misuse, abuse, neglect, scratches, dents, abrasives, chemicals, improper installation/care/maintenance (whether performed by a plumber, contractor, service provider, or unqualified person), or alteration. This warranty does not apply to the replacement of components where damage is caused by normal wear and tear, dirt, lime scale, aggressive water conditions, or harsh or abrasive cleaners or materials. If a product is defective, the limit of damage is the cost of the defective material. Our warranties are not transferable. ALFI brand is not liable for consequential damage, labor loss, or expense of any nature.

Zline- Warranty

  • Limited Lifetime warranty on Italian burners includes parts replacements for burners and burner caps, and parts and labor for the spark tip if parts prove to be defective in materials or workmanship.  Brass burners naturally form a patina and deeper brass hue to protect the burners from corrosion.  This is an expected oxidation process and will not be covered by the limited lifetime warranty.
  • Ranges, Rangetops & Cooktops- 1 year parts and service & lifetime burners.
  •  Range Hoods- 3 year parts ad lifetime motor.
  • Wall Ovens- 1 Year Parts
  • Dishwashers - 1 year parts, full warranty
  • Microwaves- 2 year parts
  • Sinks, Faucets & Shower Systems - Limited lIfetime warranty.

Zline RETURN POLICY

You may return an item for a refund of the merchandise total within 30 days of delivery. Call our Customer Service Department so that we can contact our carrier to schedule a pick-up for the item. Return credits are issued within 48 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.

• Items under $100: $25 return shipping fee
• Parcel orders $100 to $300: $50 return shipping fee
• Parcel orders over $300: $100 return shipping fee
• Freight orders: $200 return shipping fee
• Accessory returns are not accepted

Items must be in new condition and in the original packaging to qualify for a refund. There are no refunds or exchanges on installed or used items.

Prior to shipping, all products from ZLINE Vendor are individually inspected to verify that they leave our facility in brand-new condition. We re-package all our products well so they arrive on your doorstep undamaged. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Contact our Customer Care Department at 1-833-597-2461 within 48 hours.

Before installing your unit, please test the item(s) for proper functionality by plugging it into the wall and testing the fan and lights. If unit does not work, please contact customer service right away.

Freight return policy:

  • When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
  • If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.

All returns must have return authorization from ZLINE Vendor prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.

Espresso Machines - Warranty

Damaged Equipment

Damaged equipment must be reported to us immediately.  If it is determined that the damage is extensive, a claim must be filed with UPS, the claim must be filed by the customer.  UPS will pick up the equipment and inspect the damages.  Once we receive notice that the claim has been filed, we will send the replacement machine.

Defective Equipment

Defective equipment must be reported within 30 days of receipt.  The customer should report any issues directly to the Premier Kitchen Direct. Service technicians will diagnose the issue and work with the distributor or customer to send out the part and offer telephone/email assistance to replace the part.  

If the customer is unwilling to work with the Service Department for a simple fix, they may return it to us for repair and will be responsible for the cost of shipping.  Should the Service Department deem the necessary repair to be unreasonable for customer to perform, it will be returned to us for repair and we will pay the shipping costs.  

If the machine cannot be repaired by the customer and must be returned to us, it will be replaced or repaired, whichever is deemed appropriate by the service department.   Defective machines must be repaired or replaced, otherwise it is considered buyer remorse and the restocking fee of 20% will apply if returned to our warehouse.  

Customer will be responsible for the cost of shipping to us and back. Must be shipped via UPS or Fed ex and fully insured against any shipping damage.  USPS cannot be used to ship an espresso machine or grinder.

Buyer’s Remorse

This includes return for any reason other than damaged or defective.  Distributor policy does not include a customer buyer’s remorse return.  If you wish to return the equipment, you will be charged a 20% re-stocking fee plus all shipping charges if returned to our warehouse. This includes the original shipping cost to ship to you and return shipping back to us, if any.  You are responsible for all arrangements for return of the item, such as obtaining a Return Authorization Number and UPS shipping.  The equipment must be clean and in “like new” condition with no sign of abuse, misuse, or missing items and in original packaging.  

Commercial Espresso machines cannot be returned.

  • All Espresso machines must be properly drained of all the water from the machine before packing.
  • All Grinders must be free from any grounds in machine before packing
  • All original items must be included in your return; example, all packing material, plus items that are a part of the machine. (Ex: portafilter, lids, baskets, hoppers, waterlines.)
  • Must be shipped via UPS or Fed ex and fully insured against any shipping damage.  USPS cannot be used to ship an espresso machine or grinder.
  • Each machine will undergo an inspection and no refund will be issued until inspection is completed. Inspection will be completed within 10 business days.

You must contact Premier Kitchen Direct at info@premierkitchendirect.com to obtain your Return Authorization Number.  Any package returned without authorization will be refused. 

What the warranty covers and what is excluded:

Replacement parts and repair labor costs to correct defects in materials and workmanship are covered for a period of one year from the original delivery date.

The warranty does not apply to:

  • General "wear and tear" on parts that are subject to deterioration due to normal use. For example, items such as gaskets, filters, grinder burrs, plastic parts such as bean hoppers, and so on are not covered by this or any warranty.,
  • Problems related to water damage, poor water quality, and scaling;
  • Any product that has been damaged or rendered defective as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, faulty installation, mishandling, damage during shipment, line power surge or any external causes,
  • Problems related to water damage, poor water quality, and scaling;
  • Any product that has been damaged or rendered defective as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, faulty installation, mishandling, damage during shipment, line power surge or any external causes,
  • Operation of product outside the parameters for which it was intended,
  • Usage of non-original parts to perform repairs,
  • Modification or service performed by any service company other than that specified by manufacturer,
  • Acts of God, such as lightening, flood, or fire,
  • The cost of installation of routine maintenance items, such as gaskets, o-rings, grinding burrs, and other normal wear and tear items,
  • Usage of product in a commercial environment,
  • Shipping costs to ship product back and forth for repair
  • On-site labor or labor at a facility other than repair service chosen by manufacturer,
  • Expedited shipping cost of parts to customer for self-repair

What an "Extended Warranty" covers and what it excludes;

  • Extended warranty has the same coverage as the one year warranty just extending the warranty for an additional year.
  • Extended warranty period is not transferable,
  • Extended warranty expires two years from the date of purchase of the machine.  

How to obtain warranty service;

Upon receiving your order, please email us the serial number of the machine, your order number, and your purchase date to info@premierkitchendirect.com.  You may be asked to submit photos if you have damage.

Below are some important points to remember when obtaining warranty service.

It does not apply to wear and tear items such as gaskets, O-rings, portafilter handles, plastic parts such as bean hoppers, etc.

  • For the first 30 days of valid warranty service, we will pay for shipping in both directions up to our cost of shipping via UPS Ground. Expedited shipping costs above those for UPS Ground, such as UPS Next Day Air, will not be reimbursed.
  • If after inspection of the machine, we find the machine is in proper working order (operator error), we will not reimburse shipping costs and the customer must pay for return shipping.
  • After 30 days, the customer is responsible for shipping costs both ways.

Warranty does not apply under the following conditions:

  • Damages caused by mineral build-up, often referred to as scale.
  • Damage resulting from accident, alteration, misuse or abuse.
  • Damage occurring as a result of service performed by anyone other than manufacturer specified repair shop.
  • Damage resulting from the failure to properly maintain your machine as prescribed by the manufacturer and per instruction manual.
  • Damage resulting from use outside of normal, single-family home environment. For example, using a household machine in a commercial environment like a cafe, office, or food service establishment.

Warranty Refund Policy

Products without a valid Return Merchandise Authorization (RMA) provided by our technical support team clearly indicated in permanent marker on all sides and all parcels of the shipment will be refused upon receipt and returned to sender.

LESS THAN 30 DAYS

During the first 30-days from the order date of the product(s) in question, the purchaser may return all items identified as standard merchandise. Any products not defined within the standard merchandise agreement are not eligible for return and no credit will be issued.

To initiate a standard merchandise return, please email info@premierkitchendirect.com with your order number and a reason for the return.  We will then email you your RMA number. After the RMA Agreement has been received, follow the “shipping my repair or return” procedure. Adherence to all procedures in the RMA Agreement and shipping procedures is integral to your return arriving in the same condition as it was sent in.

Please note that if you receive a machine or grinder and you experience issues within it within the first 30 days, we will cover the cost of shipping both directions to get it back, fix it, and send it back. The warranty does not cover sending out a brand new machine and/or grinder in these scenarios. If you wish to return the merchandise for a refund, regardless of whether or not it's working as intended, you will be responsible for shipping costs both directions. 

If a machine or grinder was purchased through a distributor of ours, and you have any questions or concerns regarding their return policy, you will need to contact the company in which you purchased the machine or grinder from for more information regarding their terms and conditions.

STANDARD MERCHANDISE AGREEMENT

Standard merchandise is defined as home espresso machines and coffee grinders unless otherwise noted on the product page. Items outside of the standard merchandise definition are not eligible for return. Items that could be considered non-standard and are not eligible for return include, but are not limited to, items contained within the following categories: commercial espresso, clearance, accessories, electrical parts, coffee brewers, or coffee. No food product can be returned back to us for any reason.

If you have questions regarding parts and accessories for compatibility or if they would be a solution to your product(s) please call or email our technical support team prior to purchase.

PURCHASES, REFUNDS & CREDITS

If orders are canceled at any time after payment has been received, you are subject to a 5% restocking/cancelation fee.

If a price adjustment, or offer match, is requested there will also be a 5% fee. No promotion can be applied retroactively.

Your refund will be issued as soon as possible after the item is received, but could take up to 5-7 business days to be completed.

You will have 2 options regarding the type of credit you would like to receive if you're returning a part or accessory.

1. A refund to your original payment less a 20% restocking fee.

2. A store credit for the full amount of the product, which will be emailed to you in the form of a gift card within 7 days of receiving the item back.

SHIPPING COSTS

Premier Kitchen Direct will not provide any credit or refund for costs associated shipping. You will be responsible for the shipping costs to get any part, accessory, machine or grinder back to us if it's being returned as a buyers remorse. 

PREORDERS

For product(s) marked with a “pre-order”, the purchasers payment method will be authorized and captured for the full amount within 1-2 days of receiving the order. This authorization locks in the deal at the time of purchase and reserves the product(s) associated with the order. If you request to cancel an order at any time after the payment has been captured, for any reason, you will be charged a 5% credit card / cancelation fee. 

STANDARD MERCHANDISE

Product(s) contained within the standard merchandise agreement within 30-days of the order date will be refunded the amount less the original shipping cost (incurred by Premier Kitchen Direct) of the product(s) being returned. Refunds are processed in the order in which they are received. After the product(s) have been received by our shipping department a credit will be applied to the original payment method within 10 business days upon receipt.

BUNDLES

Bundles are defined as purchases made with greater than one product contained on the order with a product code containing DOTW. Bundle pricing is contingent upon the total package being present. If 100% of the product(s) contained within a bundle are requested within an RMA, credit will be processed as if it were standard merchandise. After the product(s) have been received by our shipping department, a credit will be applied to the original payment method within 10 business days upon receipt.

If less than 100% of the product(s) contained within a bundle are requested within an RMA the credit processed will be less the M.A.P. pricing of all items contained within the RMA and initial shipping costs. i.e, Product(1) 2500 (M.A.P.), Product(2) 600 (M.A.P.), -300 discount for bundle, 2800 total. Purchaser wishes to return Product(1). The credited amount would be the 2800 paid minus the MAP price of the retained item Product(2) and shipping, in this example, 100. In this case 2100 would be credited.

MISC.

If you receive an incorrect part from an order placed online, and we ship you out the correct part free of charge with a pre-paid UPS or USPS return label, you are responsible for shipping the incorrect part back to us within 14 days. If we do not receive it back within that timeframe you will be charged the full price of the incorrect item you received. 

Any service work required on machines that have been used with RO or distilled water will not be covered under warranty.

Allora USA warrants to the original purchaser consumer of an Allora USA sink that it will, at its option, repair or replace such product if it is found by Allora USA, in its sole judgment, to be defective under normal residential use, provided that it has been installed and maintained in accordance with Allora USA’s instructions. This limited warranty applies only to the initial installation and is not transferable from the original consumer purchaser. In the event of a limited warranty claim, proof of purchase will be required – save the sales receipt. Registration must be done within 30 days of original purchase. A claim can’t be initiated without an original sales receipt. No exemptions.

If this product is used commercially Allora USA warrants the product to be free from defects in material and workmanship for one (1) year from the date of purchase, with all other terms of this warranty applying except duration.

Improper care and cleaning will void the warranty.

Gloss reduction, scratching, staining, and acid or alkaline etching of the finish over time due to use, cleaning practices, or water or atmospheric
conditions, are not manufacturing defects but are indicative of normal wear and tear.

This limited lifetime warranty DOES NOT COVER the following:

  1. Defects or damages arising from shipping, installation, alterations, accidents, abuse, misuse, environmental factors, lack of proper maintenance, and use of other than genuine Allora USA replacement parts, in all cases whether caused by a plumbing contractor, service company, the owner or any other person.
  2. Gloss reduction, scratching, staining, and acid or alkaline etching of the finish over time due to use, cleaning practices, or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.
  3. Deterioration through normal wear and tear and the expense of normal maintenance.
  4. Commercial application.
  5. Options and accessories. Allora USA’s limited warranty on these items is one year for parts only. This one-year limited warranty covers accessories manufactured by Allora USA against defects of material or workmanship. Limited warranty coverage begins on the date the accessory was originally purchased by the owner.
  6. Postage or shipping and handling costs for returning products for repairs or replacement under this limited warranty and labor or other costs incurred in connection with product removal or installation under this limited warranty.
  7. ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING LABOR, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED, OR THE EXTENSION BEYOND THE DURATION OF THIS LIMITED WARRANTY OF ANY IMPLIED LIMITED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR AN INTENDED PURPOSE. IN NO EVENT WILL ALLORA USA BE LIABLE FOR THE COST OF REPAIR OR REPLACEMENT OF ANY INSTALLATION MATERIALS INCLUDING BUT NOT LIMITED TO TILES, MARBLE ETC.
  8. Responsibility for compliance with local code requirements. (Since local code requirements vary greatly distributors, retailers, dealers, installation contractors and users of plumbing products should determine whether there are any code restrictions on the installation or use of a specific product.)
  9. This limited warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case this limited warranty does not affect such statutory rights.

***ANY CLAIMS MUST BE REPORTED WITHIN 30 DAYS OF THE INCIDENT. CLAIMS REPORTED AFTER 30 DAYS ARE NOT VALID***
***THIS WRITTEN WARRANTY HAS BEEN AUTHORIZED BY ALLORA USA*** 

FAUCETS

FOR RESIDENTIAL INSTALLATIONS: ALLORA USA warrants this product to be free from defects in materials or workmanship for as long as the original consumer purchaser owns this product. Proof of purchase (original sales receipt) from the original consumer purchaser must be made available to ALLORA USA for all warranty claims. This warranty is nontransferable. It does not apply in the event of product damage due to the use of other than genuine ALLORA USA replacement parts, installation error, abuse, misuse, or improper care and maintenance (whether performed by a plumber, contractor, service provider, or member of the purchaser’s household). The warranty excludes damage due to aggressive air or water conditions, or harsh or abrasive cleaners and/or materials. ANY PART OR PRODUCT REPAIRED OR ALTERED IN ANY MANNER WITHOUT WRITTEN AUTHORIZATION FROM ALLORA USA WILL VOID THE WARRANTY. YOU MUST HAVE THE FAUCET BOX. Registration must be done within 30 days of original purchase.

From time to time, we will change design specifications and materials as conditions require and improvements are developed. We have no obligation to incorporate such changes in the products we previously manufactured. Allora USA may elect to repair or replace any defective Allora USA product covered by our warranty. Allora USA is not held responsible for the shipping costs of items that need to be repaired.

Limitation on Duration of Implied Warranties. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation of Special, Incidental, or Consequential Damages. ALLORA USA SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. ALLORA USA SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE FAUCET RESULTING FROM REASONABLE WEAR AND TEAR, MISUSE, ABUSE, NEGLECT, OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE, OR REPAIR, INCLUDING FAILURE TO FOLLOW THE APPLICABLE INSTALLATION, CARE AND CLEANING INSTRUCTIONS. Some states/provinces do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations and exclusions may not apply to you.

FOR COMMERCIAL INSTALLATIONS: For all industrial, commercial, and business usage the warranty period is five years, from the date of purchase, and except for duration, all other aforementioned warranty terms apply. For both Residential and Commercial warranties, batteries are not included in the warranty.

When used in a leased or rented residential single or multi-family unit, including duplexes, townhomes, condominiums, and apartments, Allora USA warrants the faucet to be free from defects in material and workmanship for a period of ten (10) years to the original consumer who owns the property but does not live there. Excluded are installations in public, industrial, or for any business purpose, such as hospitality or healthcare, which would be considered a commercial use.

ALLORA USA will provide free of charge, at its sole option, replacement part(s) or product (or if no longer available, a comparable product) to replace those which have proven defective in materials or workmanship. The warranty does not cover the shipping cost of parts or the handling of shipping. This warranty does not cover labor charges incurred and/or damage sustained in installation, repair, or replacement, nor incidental or consequential damages. This warranty applies only to ALLORA USA faucets manufactured after June 1, 1996, and installed in the United States, Mexico, and/or Canada.

THIS WARRANTY IS EXCLUSIVELY IN LIEU OF ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

This warranty gives the original consumer purchaser of an ALLORA USA faucet specific legal rights which may vary from state to state or from province to province. In some states or provinces, the exclusion or limitation of incidental or consequential damages is not allowed, so those exclusions may not apply to you.

** IF THE FAUCET HAS BEEN INSTALLED, IT CAN NOT BE RETURNED. IF THE FAUCET IS DEFECTIVE, WE WILL FIRST ATTEMPT TO FIND AN ONSITE FIX BY PHONE OR BY SENDING REPLACEMENT PARTS (SHIPPING IS NOT INCLUDED). IF THE FIX CAN NOT BE DONE ON-SITE. WE WILL TAKE BACK THE FAUCET, FIX IT AND RETURN IT AT NO COST TO THE CUSTOMER. AT ANY POINT, SHIPPING COSTS ARE NOT COVERED UNDER THE WARRANTY.

ONE YEAR PARTS AND ACCESSORY WARRANTY

Allora USA warrants to the original purchaser that all our accessories and replacement parts will be free from defects in material and workmanship under normal use for one full year.

Our warranty does not cover defects caused by misuse, abuse, negligence, alterations, environmental conditions, improper installation, storage, and handling, nor any labor expenses. Allora USA may elect to repair or replace any defective Allora USA accessory covered by our warranty.

DISCONTINUED PRODUCTS

For discontinued items, our service team will still be able to provide assistance as well as replacement parts. Fulfillment of replacement parts will be based on the availability of supplies. When the service team has exhausted their entire stock, the replacement parts will no longer be available. In the case that a product is discontinued, and the replacements parts are no longer available the warranty for that product will be voided and terminated. Termination of warranty for a discontinued product can take place without notice or posted warning.

DAMAGED GOODS

To submit a damage claim correctly, we require clear images of the damaged product and its packaging. These images are essential because it helps us assess the cause of the damage. The photos we require must show the damage to the goods, the external packaging, as well as the material on the inside of the package.

External Packaging

  • Take a photo of all sides of the package or pallet. Including the top and the bottom of the package(s).
  • Take a photo of the shipping tape that was used to seal your box or pallet.
  • Take a photo of the box certification, all shipping labels, and packing slip.
  • Take a photo of the printed box size.

Internal Packaging

  • Take a photo of the internal packaging used to ship the product or pallet.
  • Take a photo of all internal packaging materials used to protect the product during transit.

Damaged Item(s)

  • Take a photo of the damaged item(s) in their entirety.
  • Photo must show the damage to the item(s).

Important

  • Do not provide only a close-up or zoomed photograph of the damaged item(s).
  • The entire item(s) must be photographed.
  • All photos must be clear.
  • Retain damaged item(s) as well as the packaging until your claim is settled. Carrier may want to pick up the damaged item and its packaging.
  • Provide the current location of the damaged product.

*** Failure to provide all documents and failure to follow any of the instructions listed above will result in the claim being rejected.