Damaged Merchandise

Damaged items needing to be returned must arrive back in the condition they were received. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton and must include all original packaging and accessories. Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in.

Products and packaging not in original condition will not be accepted for return.

Damage must be reported within 24 hours of receipt. Returns will not be accepted without a Return Authorization. Follow the instructions in the "Start A Return" section of the Returns tab.

Customer participation is needed. Be prepared to provide photos of the damaged product and packaging. Additional instructions will then be provided. If a replacement item is needed, items will be sent at no additional cost. If the damaged item is not returned within 10 days of the issuance of the Return Authorization, Premier Kitchen Direct will recharge the original method of payment until the item is received.

Deliveries that must be scheduled are made Monday through Friday, 8 AM - 5 PM. A delivery agent will call to schedule delivery. A responsible party at least 18 years of age must be present to take delivery and sign for the shipment. Customers must inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason for concern with the packaging or product condition "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged.