XIKAR Lifetime Warranty Information
We are proud to offer our lifetime warranty on XIKAR products. Visit www.XIKAR.com/xi-warranty to request warranty service and we will help you resolve any issue. XIKAR reserves the right to repair, or replace at our discretion. Returned items may be replaced with a refurbished equivalent, depending on the age and condition of the return.
If you need to request warranty service, please visit XIKAR.com, where you can quickly and easily request warranty service, receive instructions for service and track the progress of the request though all the steps until completion.
- 1. Create an account and register warranty service requests 24 hours|day, 7 days|week
- 2. Track your service request online, including delivery confirmation at XIKAR
- 3. Fast and continuous communication with via email notifications
All Xikar lighters, cutters, hygrometers, humidor and travel cases are eligible for the Limited Lifetime Warranty. Items that have been tampered with or only contain physical damage (scratches or by regular use over time)are not covered under the Limited Lifetime Warranty and will be rejected upon receipt. The customer is responsible for sending the item in to us; once it is received we will send email updates throughout the process.
Ineligible Items: Butane, Boveda, PG solution, Crystal Jars or Bars, shattered ashtrays, and protective sheath covers.
Customers sending in returns from Canada are responsible for the shipping fee to and from our main warehouse; orders that have not been paid in full will not be fulfilled/shipped until payment has been received. Any active returns with an open balance past 1 year will be closed until that customer reaches out for payment.
International returns from overseas (Europe, Asia, Africa, Etc) would need to contact that countries designated distributor for a replacement.
XIKAR RESERVES THE RIGHT TO REPAIR OR REPLACE WITH A REFURBISHED EQUIVALENT OF EQUAL OR GREATER VALUE.
PALIO
All Palio lighters and cutters are eligible for the Lifetime Warranty. All returns must be sent in to our main warehouse (Weston, FL) with a $7 processing fee payment (Check or Money Order).
CIGAR CADDY
Cigar Caddy travel cases are covered under a lifetime guarantee as advertised on the bottom sticker of the case. Customers would need to reach out to us in order to take advantage of the warranty for repair/replacement. The customer is responsible for sending the item in to us; once it is received we will send email updates throughout the process.
HYDRA, DIV PRO, HYGROSET, GET-A-GRIP, SHURIKEN, STINKY, HUMIDOR SUPREME
The above-mentioned Family of Brands have a 1-year warranty upon the original date of purchase. Customer must present proof of purchase in order to take advantage of the warranty program.
Replacement pieces are covered as long as the warranty is still valid on the item (refer to the original purchase date).
Click Here and fill out the form to register for your product warranty.
* Warranty becomes valid when the registration card is completely filled out, which must be within 90 days from the date of purchase.